Service Delivery Policy

Last updated: 06 October 2026

Precious Vacations is a travel services business. We do not normally ship physical products. The “delivery” of a travel service means providing the relevant booking confirmation, e-ticket, hotel voucher, itinerary, visa application documents/status updates or other travel documents electronically or through the agreed communication channel.

1. Air tickets

Confirmed e-tickets are normally delivered by email, WhatsApp or another agreed electronic channel after successful ticket issuance.

2. Hotels and packages

Hotel confirmations, vouchers and itineraries are normally shared electronically. Exact delivery timing depends on supplier confirmation and the booking deadline.

3. Visa services

Application forms, document checklists, appointment information and visa decisions may be shared electronically. The visa decision itself is made by the relevant embassy/immigration authority.

4. Delays

Supplier confirmations may be delayed due to availability, payment reconciliation, airline/hotel processing, holidays or government/visa processing times. We will communicate material updates as reasonably possible.

5. Physical documents

If a supplier requires an original document or physical delivery, we will advise the customer separately about the applicable method and cost, if any.