Cancellation & Refund Policy

Last updated: 06 October 2026

Travel services are supplied by airlines, hotels, cruise operators, DMCs, visa authorities and other third parties. Cancellation and refund rules therefore depend on the product booked and the supplier's confirmed terms.

1. Before payment

A quotation or itinerary is not a confirmed booking unless stated as confirmed. Availability and fares can change until the required payment is received and the supplier confirms the booking.

2. Customer cancellation

Cancellation requests must be sent to Precious Vacations in writing by email or WhatsApp. Applicable airline, hotel, cruise, tour, visa and supplier cancellation charges will be deducted from any refundable amount. Some fares, hotel rates, visa fees, deposits and service fees may be non-refundable.

3. Airline tickets

Air-ticket refunds and changes are governed by the fare rules of the airline. Non-refundable or restricted tickets may have limited or no refund except where the airline or applicable law provides otherwise.

4. Visa fees and visa services

Government visa fees, VFS/processing charges and third-party fees are generally non-refundable once submitted or paid, even if a visa is refused, delayed or the traveller changes plans. Visa approval is never guaranteed by Precious Vacations.

5. Refund processing

Once the supplier confirms the refundable amount and Precious Vacations initiates the refund, the amount is normally returned to the original payment method. Bank/payment-provider processing may take additional time; PayU documentation notes that refunds can take approximately 5–21 days to reflect after processing, depending on the payment method and bank.

6. Failed online transactions

If a payment is debited but the transaction fails, contact us with the transaction reference. We will reconcile the status and, where a refund is due, process it through the applicable payment channel.

7. No cash refund for online card payments

Refunds for online card transactions will be routed through the applicable payment/acquiring channel rather than paid as cash.

8. How to request a cancellation/refund

Email info@preciousvacations.in or WhatsApp +91 85888 81849 with booking reference, passenger name, transaction reference and reason for cancellation.